The most successful AI agents aren't the ones that try to do everything—they're the ones that know exactly when to bring in a human.
A poor handoff creates friction and lost trust. Our framework ensures the human starts with Full Context and that the transition is invisible to the user.
The AI monitors for frustration, anger, or repeated misunderstandings and hands off before the customer becomes irate.
Specific keywords or multi-step technical queries are automatically identified as 'High Complexity' and routed to senior staff.
Requests for PII changes, high-value refunds, or legal advice trigger an mandatory human review checkpoint.
"I understand you are having trouble with the billing portal..."
"I've tried 5 times and it still won't accept my card. This is ridiculous."
Escalating to Human: Frustration Threshold Exceeded.
Don't launch your AI agent until these handoff rules are in place.