Privacy Policy
Last updated: August 21, 2026
1. Introduction
PxlPeak, a brand of Sorena LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, phone number, and other contact information you provide through forms.
- Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns.
- Device Data: Information about your device, browser type, IP address, and operating system.
- Cookies: Small data files stored on your device to enhance your browsing experience.
3. AI Voice Demo
On our AI voice receptionist demo pages, if you choose to talk to the demo agent in your browser, we capture the audio of that call and a text transcript of it. The call is processed by a third-party voice AI provider to run the conversation. We use the audio and transcript only to operate and improve the demo, a voice demo call is not used to contact you and is not treated as a lead or sales inquiry.
4. How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our services
- To respond to your inquiries and provide customer support
- To send marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
5. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
8. Cookies
We use cookies and similar tracking technologies to track activity on our website and enhance your experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
9. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: johnv@pxlpeak.com
Location: Olive Branch, MS
Registered entity: Sorena LLC, 8 The Green, Ste A, Dover, DE 19901