Published
2026-01-20
Lead Analyst
Veyis, Head of AI Implementation
Data Purity
100% Verified
Executive Summary
"Cross-industry performance data comparing human-staffed call centers vs. Agentic Workforces in Q1 2026."
Key Research Findings
01
Latency as a Conversion Killer
Human rings longer than 15 seconds lose 40% of lead value. AI agents answering in <500ms captured 100% of available call value.
02
The Human-Agent Hybrid Sweet Spot
Organizations that used AI for intake and humans for closing saw a 62% increase in net revenue vs. pure-human or pure-AI teams.
Technical Methodology
Financial audit of 215 PxlPeak enterprise clients across Healthcare, Real Estate, and Professional Services.
Telemetry Logs
User Video Audit
API Trace Data
Financial Matching
Data Points
Average ROI in 12 Months
3.5x
Reduction in Cost Per Lead
85%
Operational Continuity
24/7
Apply These Insights
Copyright & Citation
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