AI Agent for Zendesk: Supercharge Your Small Business Workflows
Empower your small business by integrating intelligent AI agents directly with Zendesk. Automate repetitive tasks, save valuable time, and boost your team's efficiency to get more done with less.
Common Workflows for Small Businesses
- Instant answers to common questions
- Automatic ticket creation and categorization
- Proactive support based on user behavior
- Sentiment analysis of support tickets
What Your Small Business Needs: Required Permissions
- - Read/Write access to Tickets
- - Access to create and modify Users
- - Permissions to interact with the Sunshine Conversations API
Where Your Small Business Data Comes From
- - Zendesk Guide knowledge base
- - Past ticket data
- - Customer order history (via integration)
Quick Setup: Implementation Timeline: 2-3 weeks
FAQs for Small Business Integration
Can the AI agent handle multiple languages?
Yes, our AI agents can be configured to support multiple languages, providing a seamless experience for your global customers.
How does the AI agent learn from our knowledge base?
We use a technique called Retrieval-Augmented Generation (RAG) to connect your AI agent to your Zendesk Guide knowledge base. This allows the agent to provide accurate answers based on your existing documentation.
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