The right AI tools for this specific problem — and how we implement them.
40-60%
Tickets AI can handle automatically
< 10 sec
Avg AI first response time
80%
Reduction in response time
24/7
Coverage without night shifts
Your support team is drowning. Ticket volumes keep climbing, response times are slipping, and hiring more agents isn't in the budget. Customers expect instant answers at 2 AM on a Sunday, and your team is burning out trying to keep up.
The good news: 40-60% of support tickets are repetitive questions with known answers. Password resets, order status, shipping updates, basic troubleshooting — these don't need a human. AI can handle them instantly, 24/7, while your team focuses on the complex issues that actually need a person.
The tricky part is choosing the right tools. A chatbot alone won't cut it if half your customers prefer calling. An AI voice agent is overkill if you only get 10 calls a day. Here's what actually works, and when.
Intercom Fin
Best autonomous resolution rate (~50%). Learns from your help center in hours, not weeks. Per-resolution pricing means you only pay when AI actually solves the problem.
Zendesk AI
Best choice if you're already on Zendesk. Pre-trained on 1,000+ support topics, plus Agent Copilot makes your human agents faster.
ChatGPT
Build custom support bots with Custom GPTs. Great for knowledge-base powered FAQ agents. The most flexible option if you need custom behavior.
Vapi
When customers call instead of type. Build AI phone agents that handle inquiries, schedule callbacks, and transfer to humans for complex issues.
Bland.ai
Fastest path to a phone AI agent. No-code setup in 30 minutes. Ideal for small businesses that need a phone agent yesterday.
We don't just recommend tools — we set them up, integrate them into your workflow, and train your team.
Start with whatever channel has the highest ticket volume. For most businesses, that's chat/email. If you're a service business (medical, legal, home services) where customers primarily call, start with voice AI.
Most businesses see measurable ROI within 30 days. If AI deflects 40% of tickets at an average handling cost of $15/ticket, a business with 500 tickets/month saves $3,000/month from day one.
Bad AI will. Good AI won't. The key is always offering a clear path to a human agent. Customers don't mind AI when it solves their problem fast. They hate it when it loops them in circles with no escape.
Intercom Fin and Zendesk AI learn from your existing help center content — no manual training needed. Custom ChatGPT bots need your knowledge base uploaded. Voice agents need conversation flows documented. The setup effort varies by tool.