Intercom Fin
intermediateAI-first customer service — 50% of support conversations resolved instantly.
Intercom Fin is an AI customer service agent that resolves up to 50% of support conversations instantly, without human intervention. Unlike generic chatbots, Fin is trained on your help center, previous conversations, and internal knowledge to provide accurate, brand-consistent responses. It handles complex multi-turn conversations, takes actions (like checking order status or processing refunds), and seamlessly escalates to human agents when needed. With per-resolution pricing ($0.99 per successful resolution), you only pay when Fin actually solves a customer's problem. PxlPeak deploys Fin for businesses looking to scale support without scaling headcount.
50%
Average resolution rate
$0.99
Cost per AI resolution
2min
Average response time
4.5/5
Customer satisfaction score
Key Features
AI-powered resolution of customer inquiries from your knowledge base
Multi-turn conversational support with context retention
Custom actions — check orders, process refunds, update accounts
Seamless human handoff with full conversation context
Multilingual support matching your customer base
Analytics dashboard with resolution rate, CSAT, and topic insights
Use Cases We Implement
Deflect tier-1 support tickets with instant AI resolution
Provide 24/7 customer support without overnight staffing
Scale support during peak seasons without temporary hiring
Reduce average handle time by pre-qualifying and triaging inquiries
How We Implement Intercom Fin
Assess
We analyze your business needs and how Intercom Fin fits into your workflow.
Configure
Set up Intercom Fin with custom settings, integrations, and data connections.
Integrate
Connect to your existing tools — CRM, helpdesk, email, and more.
Train & Launch
Train your team, document everything, and provide ongoing support.
Frequently Asked Questions
How does per-resolution pricing work?
You pay $0.99 only when Fin successfully resolves a customer's issue without human intervention. If Fin escalates to a human agent, you do not pay the resolution fee. This aligns cost directly with value delivered.
What does 50% resolution rate mean?
On average, Fin resolves half of incoming support conversations without human involvement. The actual rate depends on your product complexity, knowledge base quality, and customer inquiry types. PxlPeak optimizes knowledge base content and Fin configuration to maximize resolution rates.
Can Fin take actions, not just answer questions?
Yes. Fin can be configured with custom actions — checking order status, processing returns, updating account details, and more. PxlPeak builds these integrations with your backend systems as part of deployment.
How long does implementation take?
PxlPeak deploys Intercom Fin in 2-3 weeks, including knowledge base audit and optimization, custom action development, escalation rule configuration, testing, and team training on monitoring and improvement.
What happens when Fin cannot resolve an issue?
Fin seamlessly hands off to a human agent with full conversation context, customer history, and a suggested resolution. The agent picks up exactly where Fin left off, with no repetition required from the customer.
