Salesforce Einstein
advancedAI across every Salesforce cloud — with Agentforce for autonomous agents.
Salesforce Einstein embeds AI across the entire Salesforce platform — Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. The Agentforce platform takes it further, enabling businesses to build and deploy autonomous AI agents that operate across any Salesforce process. With predictive lead scoring, opportunity insights, case classification, and generative content capabilities, Einstein transforms Salesforce from a CRM into an AI-powered business operations platform. PxlPeak implements Einstein and Agentforce for enterprises that need deep AI integration across complex, multi-cloud Salesforce environments.
150K+
Salesforce enterprise customers
2T+
AI predictions per week
30%
Faster deal closure with Einstein
50%
Reduction in case handling time
Key Features
Agentforce platform for building custom autonomous AI agents
Predictive lead scoring and opportunity insights in Sales Cloud
Case classification and routing in Service Cloud
Generative content for emails, knowledge articles, and marketing copy
Einstein Trust Layer for secure, grounded AI with hallucination reduction
Data Cloud integration for unified customer profiles across systems
Use Cases We Implement
Deploy autonomous sales agents that research, qualify, and nurture leads
Automate customer service with AI-powered case resolution
Generate personalized marketing content at scale across channels
Build custom Agentforce agents for industry-specific business processes
How We Implement Salesforce Einstein
Assess
We analyze your business needs and how Salesforce Einstein fits into your workflow.
Configure
Set up Salesforce Einstein with custom settings, integrations, and data connections.
Integrate
Connect to your existing tools — CRM, helpdesk, email, and more.
Train & Launch
Train your team, document everything, and provide ongoing support.
Services That Use Salesforce Einstein
AI Chatbots & Agents
Custom AI chatbots trained on your business data that qualify leads, book appointments, and handle support 24/7.
AI Workflow Automation
Eliminate repetitive tasks with intelligent automation workflows that connect your tools and run your business on autopilot.
AI Integration
Connect AI tools to your existing tech stack — CRM, helpdesk, email, payments, and more — for seamless operations.
Frequently Asked Questions
What is Agentforce and how is it different from Einstein?
Einstein provides AI capabilities within existing Salesforce features (scoring, insights, generation). Agentforce is a platform for building autonomous AI agents that can execute multi-step processes across your Salesforce org — like an AI SDR that researches, qualifies, and nurtures leads independently.
Do we need Data Cloud for Einstein to work well?
Einstein works without Data Cloud, but Data Cloud significantly enhances its capabilities by providing unified customer profiles from all your data sources. PxlPeak evaluates whether Data Cloud is worth the investment for your specific use cases.
How does Einstein handle data security?
The Einstein Trust Layer ensures prompts are grounded in your data, masks sensitive information, and prevents hallucination. No Salesforce customer data is used to train foundation models. PxlPeak configures Trust Layer policies as part of every deployment.
How long does a Salesforce Einstein implementation take?
PxlPeak implements Salesforce Einstein in 4-8 weeks depending on the scope — a single cloud (Sales or Service) takes 4 weeks, multi-cloud deployments with Agentforce take 6-8 weeks. This includes configuration, agent development, testing, and user training.
Is Einstein worth the cost for mid-size companies?
Einstein's value depends on your Salesforce usage intensity and deal volume. PxlPeak runs an ROI analysis based on your current metrics to determine whether Einstein's pricing delivers positive returns for your specific situation.
