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New Horizons Recovery Center | addiction-treatment

Treatment Center Grows Admissions 180% with Ethical Marketing

Denver, COResidential addiction treatment (45 beds)8 months engagement
Web DesignSEO & ContentGoogle AdsLead Generation

Challenge

New Horizons Recovery Center provided evidence-based addiction treatment but struggled to compete against treatment centers using aggressive, sometimes predatory marketing tactics. The addiction treatment industry had a reputation problem, and New Horizons' ethical approach meant they often lost to competitors making unrealistic promises. Their admissions came primarily from referral relationships with therapists and hospitals, but these sources couldn't fill their 45-bed facility. They needed digital marketing that aligned with their values.

Solution

We built an ethical, family-focused admissions marketing strategy: Family-Centered Website: Redesigned the website to speak to families desperately searching for help for loved ones. Created content that was informative and compassionate rather than salesy. Educational Content Marketing: Published guides on recognizing addiction, intervention strategies, what to expect in treatment, and family support—content that helped families while establishing expertise. Verification & Trust: Prominently displayed accreditations, success metrics, and staff credentials. Created detailed "What to Expect" content that set realistic expectations. Google Ads with Integrity: Developed campaigns that focused on treatment quality and family support rather than aggressive messaging. Excluded competitor bidding on their brand name. Insurance Verification System: Built an online insurance verification tool that helped families understand coverage before calling, qualifying leads while providing value. Alumni & Family Testimonials: Collected and showcased authentic stories from alumni and families (with consent), building trust through real experiences.

Results

+178%

Monthly Admissions

1850

+52%

Bed Occupancy Rate

62%94%

+311%

Family Inquiry Calls

45/month185/month

-67%

Cost Per Admission

$2,800$920

New channel

Insurance Verification Conversions

N/A42% of verifications admit

We refused to market like our competitors—no scare tactics, no unrealistic promises. PxlPeak understood that families searching for treatment are vulnerable and built marketing that helps rather than exploits. Our admissions nearly tripled while maintaining the ethical standards that define who we are. Families tell us our website gave them hope.

Dr. Sarah Mitchell

Clinical Director, New Horizons Recovery Center

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