E-Commerce Brand Automates 78% of Customer Service with AI

We built an AI-powered customer experience system that actually solved problems: Intelligent AI Agent: Developed a custom AI trained on their product catalog (1,200+ SKUs), sizing charts, return policies, shipping carriers, and three years of support ticket history. The AI understood context like "My jacket from last week's order is too small" without requiring order numbers. Order Integration: Connected directly to Shopify and ShipStation, enabling the AI to provide real-time order status, initiate returns, and modify shipping addresses without human intervention. Product Recommendation Engine: The AI could recommend gear based on activity type, weather conditions, and customer preferences—increasing cross-sell opportunities. Seamless Escalation: When issues genuinely required human attention, the AI provided a complete context summary to the agent, eliminating the frustrating "please explain your issue again" experience. Proactive Outreach: Implemented AI-driven abandoned cart recovery conversations and post-purchase check-ins that felt genuinely helpful.