Castellano & Associates | legal
Personal Injury Firm's AI Intake Specialist Qualifies 340 Cases Monthly
Challenge
Castellano & Associates was spending $28,000/month on Google Ads generating hundreds of leads, but their intake process was a bottleneck. Their two intake specialists could only handle calls during business hours, missing 40% of inquiries. Of the leads they did reach, many weren't viable cases—wrong jurisdiction, statute of limitations expired, or injuries that didn't meet their case criteria. The attorneys were frustrated watching expensive leads go cold while competitors with 24/7 intake captured the same prospects.
Solution
Results
+300%
Monthly Qualified Cases
85 → 340
+1,108%
After-Hours Case Capture
12/month → 145/month
No bottleneck
Intake Staff Efficiency
18 cases/day capacity → Unlimited
-77%
Cost Per Qualified Case
$420 → $95
-99.9%
Time to First Response
2.5 hours avg → 8 seconds
“The AI doesn't just capture leads—it actually qualifies them better than our human intake staff did. It asks the right follow-up questions and doesn't forget to gather medical provider information. Last month we signed a $2.3M trucking accident case that came in at 2 AM. That case alone paid for five years of the AI service.”
Roberto Castellano
Founding Partner, Castellano & Associates
