Support & Help
Get help and support for pxlpeak. Access documentation, contact support, and join our community.
Overview
We're here to help you succeed with pxlpeak. Choose the support option that best fits your needs.
Support Options
Support Channels by Priority:
┌─────────────────────────────────────────────────────────────┐
│ pxlpeak Support │
├─────────────────────────────────────────────────────────────┤
│ │
│ Self-Service Community Direct │
│ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐│
│ │ Documentation│ │ Discord │ │ Email ││
│ │ Knowledge Base │ Community │ │ Support ││
│ │ Video Tutorials │ Forums │ │ Live Chat ││
│ └─────────────┘ └─────────────┘ └─────────────┘│
│ │
│ Free Free Plan-Based │
│ │
└─────────────────────────────────────────────────────────────┘Self-Service Resources
Documentation
Our comprehensive documentation covers everything from getting started to advanced features:
- Getting Started - Installation, setup, and first steps
- Core Concepts - Understanding how pxlpeak works
- Features - Detailed feature guides
- API Reference - Complete API documentation
- Guides - Best practices and tutorials
Knowledge Base
Search our knowledge base for quick answers:
Popular Articles:
- How to install the tracking code
- Understanding attribution models
- Setting up goal tracking
- Integrating with Salesforce
- Troubleshooting missing data
Video Tutorials
Watch step-by-step tutorials on our YouTube channel:
- Getting Started with pxlpeak (15 min)
- Setting Up Multi-Touch Attribution (10 min)
- Building Custom Dashboards (12 min)
- Integration Deep Dives (series)
- Advanced Segmentation (8 min)
API Documentation
Full API reference with examples:
Community Support
Discord Community
Join 5,000+ marketers and developers in our Discord community:
Channels:
#general- General discussion#help- Get help from the community#show-and-tell- Share your dashboards and setups#feature-requests- Suggest new features#integrations- Integration help
Community Forums
Browse and post in our community forums:
Categories:
- Getting Started
- Analytics & Reports
- Attribution
- Integrations
- Feature Requests
- Bug Reports
Stack Overflow
Find answers on Stack Overflow with the pxlpeak tag:
Direct Support
Email Support
Email us at support@pxlpeak.com
Response times by plan:
| Plan | Response Time | |------|---------------| | Free | 72 hours | | Pro | 24 hours | | Business | 12 hours | | Enterprise | 4 hours |
Include in your email:
- Account email
- Description of the issue
- Steps to reproduce
- Screenshots if applicable
- Browser/environment details
Live Chat
Live chat is available in the dashboard for Business and Enterprise plans:
- Business: Monday-Friday, 9am-6pm EST
- Enterprise: 24/7 support
Look for the chat widget in the bottom-right corner of your dashboard.
Phone Support
Phone support is available for Enterprise customers:
Enterprise Support Line: +1 (800) 555-PXLP
Available 24/7 for critical issues.
Support Plans
Free Support
Included with all plans:
- Documentation access
- Knowledge base
- Community forums
- Discord community
- Email support (72h response)
Priority Support (Pro)
Everything in Free, plus:
- 24-hour email response
- Priority ticket queue
- Monthly office hours
- Migration assistance
Premium Support (Business)
Everything in Priority, plus:
- 12-hour email response
- Live chat support
- Dedicated support queue
- Quarterly business reviews
- Integration support
Enterprise Support
Everything in Premium, plus:
- 4-hour response time
- 24/7 phone support
- Dedicated Customer Success Manager
- Custom training sessions
- SLA guarantees
- On-site support available
Contact Sales
For Enterprise inquiries, custom pricing, or large implementations:
- Enterprise pricing
- Custom contracts
- Volume discounts
- Professional services
- Custom integrations
Submitting a Support Request
Before You Submit
- Search the docs - Your answer may already be documented
- Check the FAQ - Common questions are answered there
- Search the forums - Someone may have had the same issue
- Try troubleshooting - Use our troubleshooting guide
Information to Include
Help us help you faster by including:
## Issue Summary
Brief description of the problem
## Steps to Reproduce
1. Step one
2. Step two
3. Step three
## Expected Behavior
What you expected to happen
## Actual Behavior
What actually happened
## Environment
- Browser: Chrome 120
- OS: macOS 14.2
- pxlpeak tracker version: 2.5.0
- Framework: Next.js 14
## Screenshots/Logs
[Attach any relevant screenshots or console logs]
## Account Information
- Account email: user@company.com
- Site ID: site_xxx (if relevant)Submit a Ticket
Report a Bug
Found a bug? Report it:
- Check existing issues: GitHub Issues
- Create a new issue with:
- Clear description
- Steps to reproduce
- Expected vs actual behavior
- Environment details
- Screenshots/videos
Feature Requests
Have an idea for pxlpeak? We'd love to hear it:
- Check existing requests: Feature Requests
- Vote on existing ideas to help prioritize
- Submit new ideas with use cases
Security Issues
For security vulnerabilities, please report responsibly:
Do NOT report security issues in public channels.
We have a bug bounty program for qualifying vulnerabilities. See our Security Policy for details.
Service Status
Check the current status of pxlpeak services:
Subscribe to status updates:
- Email notifications
- RSS feed
- Slack/Discord webhooks
Scheduled Maintenance
We announce scheduled maintenance at least 72 hours in advance:
- Status page
- Email to account owners
- In-app notification
Professional Services
Need hands-on help? Our professional services team can assist:
Implementation Services
- Quick Start Package: Get up and running in days
- Full Implementation: Custom setup and configuration
- Migration Services: Migrate from other platforms
Training Services
- Admin Training: Dashboard and settings
- Analyst Training: Reports and attribution
- Developer Training: API and integrations
- Custom Workshops: Tailored to your needs
Consulting Services
- Analytics Audit: Optimize your tracking setup
- Attribution Strategy: Design your attribution approach
- Integration Architecture: Plan your tech stack
Partners & Agencies
Are you an agency or consultant? Join our partner program:
- Partner discounts
- Co-marketing opportunities
- Priority support
- Training and certification
- Referral commissions
Quick Links
| Resource | Link | |----------|------| | Documentation | /docs | | API Reference | /docs/api/overview | | Status Page | status.pxlpeak.com | | Changelog | /docs/resources/changelog | | Feature Requests | feedback.pxlpeak.com | | GitHub | github.com/pxlpeak | | Twitter | @pxlpeak | | LinkedIn | pxlpeak | | YouTube | @pxlpeak | | Discord | discord.gg/pxlpeak |
We're committed to your success. Don't hesitate to reach out!